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Vulnerable Asda customers will receive a link to take them to the Asda site, where they will be able to access a recurring delivery slot. They will also be able to access slots a week further in. Shop online at ASDA Groceries Home Shopping. The same great prices as in store, delivered to your door with free click and collect!

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The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…

Sainsbury's

The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.

'The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'

Sainsbury's has a number to call if you haven't received a vulnerable person letter

How do I book a Sainsbury's home delivery slot for a vulnerable person?

You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.

There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.

Tesco

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

Tesco has contacted its vulnerable customers

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Ocado

A representative for Ocado told HELLO!: 'We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'

You can reach Ocado on the 'Contact Us' section of their website

How do I book an Ocado delivery slot for a vulnerable person?

Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.

Asda

The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.

'The data we’ve received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We’re also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'

Asda priorities their most vulnerable customers

How do I book an Asda delivery slot for a vulnerable person?

A representative for Asda told HELLO!: 'People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there.'

In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'

Morrisons

How do I book a Morrisons delivery slot for a vulnerable person?

Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.

Morrisons is launching a telephone ordering service

The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.

Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.

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Guidance for those that are Clinically Extremely Vulnerable, and those that aren't Clinically Extremely Vulnerable but need food delivered

If you are clinically extremely vulnerable

Clinically extremely vulnerable (shielded) people could register until 2 December 2020 with the Government for priority online supermarket delivery slots from Asda, Iceland, Morrisons, Ocado, Sainsbury’s, Tesco or Waitrose. You can no longer register for access to these slots unless East Devon enters Tier 3 of the Government restrictions.

If you registered with the Government for these priority slots before 2 December 2020, follow these steps:

1. Make sure, as soon as possible, that you have online accounts with the supermarkets you want to receive deliveries from, using the same email address and contact details you used to register on the Government form. Government guidance states that you can set up accounts with as many of the 7 supermarkets as you want to maximise the chance of being able to access a slot when you need it.
2. You should have access to these priority slots within 7 days, your preferred supermarket(s) should get in touch with you to confirm.
3. If after 7 days you haven't heard from your supermarket(s), get in touch with them.
4. Once you have access to the priority online delivery slots, go online, access your account, book a slot and submit an order in the normal way. The delivery slots available will vary by supermarket so you may want to create an account with more than one supermarket to maximise your chances of accessing a slot when they need it.

Please note:

• Asda will not be providing priority slots for clinically extremely vulnerable people until after 23 December 2020, you will only be able to access the same slots as their other customers.
• Sainsbury's will be suspending priority slots between 17 and 27 December 2020 for clinically extremely vulnerable people who haven't shopped with them in the previous 12 weeks.
• If you don't already have an account with Ocado, you won't be able to access their priority slots for clinically extremely vulnerable people as they've stopped allowing people to create new accounts.

We understand from the 7 supermarkets that there are now only very limited delivery slots available before and during the Christmas week through this scheme for clinically extremely vulnerable people, and also for normal delivery slots which anyone can access.

If you have difficulty accessing food, due to any of the following or for any other reason, please call our Coronavirus Community Support Hub on 01395 571500 and we'll help if you:

• didn't register with the Government for online priority shopping slots before 2 December 2020, have explored the other ways of getting food listed below and your needs haven't been met.
• have difficulty using these online shopping slots.
• can't do online shopping, have explored the other ways of getting food listed below and your needs haven't been met.
• are in urgent need of food, have explored the other ways of getting food listed below and your needs haven't been met. Please note our helpline is open 9am to 5pm Monday to Friday (excluding bank holidays). If you don't have enough food to last you over a weekend call our emergency out of hours number, 01395 516854.

If you're clinically extremely vulnerable and can't afford food, please see the information on foodbanks and our Hardship Fund below.

For those that aren't Clinically Extremely Vulnerable but need food delivered / other sources of help for those that are

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Family and friends

Do you have family or friends that can collect and deliver shopping for you.

Local providers

You can purchase directly from some local producers and retailers that deliver. There are also other local independent shops, farm shops, community shops and wholesalers who have innovated and expanded their services, with some running delivery and/or click and collect services for locals. Some hot food providers such as cafes, restaurants and take-aways will also be doing local deliveries. Details will be available locally and / or online.

If you aren't sure which local businesses could deliver food and other essentials to you, your local town or parish council or your local Coronavirus community effort might be able to tell you.

Supermarkets

Supermarkets are prioritising deliveries to those most in need, including elderly or more vulnerable people. If you are healthy and able, not self-isolating and not at greater risk (such as for health reasons or due to your age), supermarkets encourage you to visit in store and leave delivery and click and collect slots for people who need them most.

Information on each main supermarket offering a delivery service are available at the links or numbers below (call charges may apply):

• Asda, or call 0800 952 0101
• Coop, or call 0800 0686 727
• Iceland, or call 0800 328 0800
• Morrisons, or call 0345 322 0000
• Sainsbury’s, or call 0800 328 1700
• Tesco, or call 0800 323 4040
• Waitrose, or call 0800 188 884

Some supermarkets also offer click and collect services. You order online as you would for a home delivery, the supermarket do your shopping for you and you (or your friend, relative or a volunteer) go pick it up from outside of the store, you don't have to go in.

Services outside of the normal click and collect / home delivery services:

• Co-op are ordering a same day delivery service in some areas.
• Morrisons are offering a doorstep delivery service for people who are self-isolating, and also for the elderly and vulnerable who have no access to the internet so need to order by phone. You need to live within 15 miles of Morrisons store. You select your order from a list of 47 commonly bought products. You phone to order and it will be delivered the next day: 0345 611 6111, option 5
• Sainsbury's are offering a limited phone ordering service to vulnerable people who have no internet access, don't have anyone that can do shopping for them and can't access food any other way. They'll set up an account for you and take your order. Call: 0800 917 8557
• Morrisons foodboxes. Order from a variety of standard foodboxes online, including boxes for those with dietary needs. Can usually deliver the next day.
• Asda foodboxes. A limited amount of standard foodboxes available each day, they aim to deliver within 2 days.

You can also view a list of supermarket updates, with the latest information on product restrictions and special opening hours for key workers or elderly shoppers.

Other providers

There are various companies who can provide food deliveries. For example companies that:

• deliver meal kits, you choose your meals and then the company delivers all the ingredients to your home for you to cook.
• deliver frozen meals ready for you to heat up. Sometimes these can be ordered by phone.

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Other community support

Find out who can help you in your parish or town. If they can't help you then contact the NHS Volunteers.

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Foodbanks

Foodbanks provide free food for those that do not have enough money to buy food, usually because:

• You are struggling financially, need to find out if you’re entitled to benefits and need food in the meantime.
• Your benefits aren’t being paid yet.
• Your benefit payments have been delayed.
• You’ve had an emergency you have had to pay and you no longer have money to buy food.

There are 7 foodbanks that help residents throughout the whole of East Devon.

For a referral from us to a foodbank, and an assessment of how else we may be able to help you financially, please fill in our Financial Hardship form. If you're in urgent need of food, please call our Coronavirus Community Support Hub on 01395 571500. Please note our Hub is open Monday to Friday 9am to 5pm (excluding bank holidays), if you don't have enough food to last you over a weekend call our emergency out of hours number, 01395 516854.

If you can't get deliveries that meet your needs

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If you're Clinically Extremely Vulnerable, self-isolating or need food deliveries for any other reason (for example as you're housebound) and have explored all these options, but have been unable to obtain a delivery that meets your needs, please get in touch with our Coronavirus Community Support Hub on 01395 571500. Please note: our Hub is open Monday to Friday 9am to 5pm (excluding bank holidays), if you're in urgent need and don't have enough food to last you over a weekend call our emergency out of hours number, 01395 516854.